Prime Aussie Coastal Containers

At Prime Aussie Coastal Containers, we take pride in supplying high-quality container solutions and maintaining transparent business practices. This Refunds & Returns Policy outlines the conditions under which refunds, returns, exchanges, or cancellations may be considered.

By purchasing from or engaging our services, you agree to the terms outlined below.

1. General Policy Overview

Due to the nature of shipping containers—large, heavy, and custom-selected products—all sales are considered final unless otherwise stated in writing. Returns and refunds are assessed on a case-by-case basis and only under specific conditions outlined in this policy.

2. Eligibility for Returns

A return may be considered only if:

  • The container supplied is significantly different from what was agreed upon in writing

  • The container has structural defects that were not disclosed prior to sale

  • The issue is reported within 24 hours of delivery

Cosmetic wear, surface rust, dents, or scratches on used containers are considered normal and do not qualify as defects.

3. Non-Returnable Items

The following are non-returnable and non-refundable:

  • Used containers purchased for storage or industrial use (unless structurally defective)

  • Containers that have been modified, altered, or customized after delivery

  • Containers damaged due to improper placement, misuse, or environmental conditions

  • Containers where issues are reported after the 24-hour inspection period

4. Inspection Upon Delivery

Customers are required to inspect the container immediately upon delivery. Any concerns regarding:

  • Structural integrity

  • Door operation

  • Major visible defects

must be reported within 24 hours. Failure to do so will be deemed acceptance of the container in its delivered condition.

5. Refund Conditions

If a refund is approved:

  • Refunds will be issued using the original payment method where possible

  • Delivery, handling, and transportation fees are non-refundable

  • Refund amounts may be subject to inspection and administrative deductions

Refund processing times may vary depending on payment method and financial institution.

6. Exchanges

Where applicable, we may offer:

  • A replacement container of similar type and condition

  • An alternative container with price adjustment (if applicable)

Exchange availability is subject to stock levels and logistics considerations.

7. Order Cancellations

Before Dispatch

  • Orders cancelled prior to dispatch may be eligible for a partial or full refund

  • Administrative or holding fees may apply

After Dispatch

  • Orders cancelled after dispatch are not eligible for a refund

  • Return transport and handling costs will be borne by the customer

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order specifications

  • Ensuring site readiness for delivery

  • Using containers for their intended purpose

Prime Aussie Coastal Containers is not liable for issues arising from incorrect use or site conditions.

9. Force Majeure

We are not responsible for refunds or returns resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Extreme weather conditions

  • Government restrictions

  • Transport disruptions

10. Dispute Resolution

In the event of a dispute, we encourage open communication to reach a fair resolution. All disputes will be handled in good faith and in accordance with applicable Australian consumer laws.